Menu ENN Search

New quality assurance method for humanitarian projects

Summary of meeting1

On the 15th of December 2005, the Groupe URD and Oxford Brookes University launched the English version of the Quality COMPAS in Oxford, the result of more than five years of field and theoretical research (Quality Project, Groupe URD, 1999-2004). About 40 people from a wide range of institutions (including OXFAM, MSF, ALNAP, Christian Aid, HAP-I, Sphere, Medair, ENN, World Vision, RedR, Irish MFA, Cranfield University) participated in the presentation of this method and discussed key concerns about quality for the humanitarian sector.

The Quality COMPAS is the first quality assurance method specifically designed for the quality management of humanitarian projects. The main innovation proposed by the Quality COMPAS is a shift from quality control (e.g. post evaluation and verification of compliance to standards) to quality assurance (prevention by the management of critical points during the project cycle). It is built around a unique comprehensive quality reference system, called the COMPAS Rose (see diagram). Affected populations and their environment are at the heart of this quality reference system. It is composed of twelve criteria that define the quality of a humanitarian project, which take into account and go beyond the OECD/DAC criteria1. For example, it includes notions such as 'the project respects the population', 'the project is flexible', 'the organisation uses lessons learnt from experience', etc.

The continuous improvement of Quality and the concept of 'quality by the question', which are principles on which the Quality COMPAS is based, seems to be relevant for the humanitarian sector. This means that there are no universal standards nor best practice ('one size fits all' does not work) but a need to contextualise each humanitarian project regarding the specific characteristics of the population, their needs and their capacities, the institutional mandate, etc. What might be good somewhere might be ineffective, if not dangerous, somewhere else.

According to many participants in the Oxford conference, the COMPAS Rose has a huge potential to refocus on the main 'raison d'être' of humanitarian agencies; the service provided to affected populations. It also enables actors to evaluate the project by offering a palette of quality indicators linked with the twelve quality criteria and offers a common reference to both managers and evaluators.

A quality cultural revolution in the humanitarian sector

Finally, the participants were very interested in the discussion around the 'quality cultural revolution' that the humanitarian sector is facing. Quality is not just a question of a tool. there are several issues at stake for the future of quality in humanitarian aid, involving technical, ethical and managerial challenges.

The technical challenge comes from the evolution of the humanitarian sector. The 'hand craft' age of humanitarian action - where simple processes were led by very few people - is in the past. Nowadays, humanitarian projects are highly complex processes (many actors, several sectors of intervention, etc) and due to this complexity, there is a need to generate trust through quality approaches.

The ethical challenge is linked with the fact that in a regulated market, there is an obligation of quality, since an unsatisfied client has the power of choice. This is not the case in the humanitarian sector where beneficiaries have no power of choice (little information, limited comparison and scant competition). From the outset and the statement of intent to act, there should be an ethical obligation of quality for humanitarian actors.

Last but not least, the managerial and strategic challenge. The quality approach should be adopted as a management method, from the top-level to the field-level (trans-hierarchical) and for every person involved in a project (cross-sectorial). This means that decisions about quality should be taken, monitored and stimulated by the 'top-management' of an institution.

Next steps

The Quality COMPAS is now entering upon a new period with two main developments:

Invitation to participate

To join the ongoing NGOs' consultation of the Dynamic COMPAS or to become one of the pilot users of this software, contact: Karla Levy, Dynamic COMPAS project coordinator klevy@urd.org tel: +33 (0)1 42 28 14 12

Groupe URD are also looking for participants in the new CAPE Quality programme. This will include training in the Quality Assurance method using Quality COMPAS, to become a pilot user of the Quality COMPAS. Step-by-step support in setting up the method within your institution will be provided, which will also serve to improve know-how and knowledge regarding quality in the humanitarian sector. Interested agencies should contact Véronique de Geoffroy, CAPE Quality project coordinator, email:vdegeoffroy@urd.org, tel:+33 (0)4 75 28 29 35

The Quality COMPAS is available for consultation on-line, see http://www.projetqualite.org/compas/outil.

To order the COMPAS kit (CD-ROM, manual and Compas Board), email the Groupe URD team at: compasqualite@urd.org

Show footnotes

1Organisation for Economic Cooperation and Development/Development Cooperation Directorate. www.oecd.org/dac 'Guidance for evaluating Humanitarian Assistance in Complex Emergencies', OECD, DAC, 1999, Paris. See other quality and accountablity initiatives for the humanitarian sector at http://www.alnap.org/quality.html

More like this

FEX: COMPAS course in project management/ evaluation

The Quality COMPAS method and Dynamic COMPAS software are project and information management tools for humanitarian projects. They will be the subject of a short training...

FEX: Viability of an ENN research initiative

Food aid in Afghanistan By Christine Bousquet, Charlotte Dufour, François Grünewald, Hugues Maury, Groupe Urgence Réhabilitation Dévelopement (URD) The Quality Project is an...

FEX: Ethics of use of ready-to-use-therapeutic foods

Dear Editor, I have been following the debate on the ethics surrounding the research on Community Therapeutic Care (CTC) and Ready to Use Therapeutic Foods (RUTFs), and was...

FEX: ALNAP Annual Review 2002

The ALNAP Annual Review 20021 provides a synthesis of the principal findings and recommendations of evaluations of humanitarian action, completed and made available to ALNAP in...

FEX: From emergency food aid to sustainable food security: 10 years of agricultural recovery in Afghanistan

By François Grunewald François Grunewald is an agricultural engineer specialising in the rural economy. He has worked in the field of crisis and post crisis operations since...

FEX: National and local actor’s share of global humanitarian funding

Summary of report1 Location: Global What we know: Emergency aid funding has risen tenfold in the last 14 years. What this article adds: A recent review of national and...

en-net: Project Assistant for ENN

We are a small, international charity with offices in Oxford and London working to build the evidence regarding effective nutrition in humanitarian emergencies and...

en-net: IOCC is looking for a Health and Nutrition Technical Advisor (Syria)

IOCC is looking for a Health and Nutrition Technical Advisor for Syria programs

SUMMARY
The Health and Nutrition Technical Advisor is responsible for providing a...

FEX: Combined protocol for SAM/MAM treatment: The ComPAS study

By Jeanette Bailey, Rachel Chase, Marko Kerac, André Briend, Mark Manary, Charles Opondo, Maureen Gallagher and Anna Kim Jeanette Bailey is the Project Director for...

FEX: Aid effectiveness and Vulnerability Assessment Framework: determining vulnerability among Syrian refugees in Jordan

By Hisham Khogali, Lynette Larsen, Kate Washington and Yara Romariz Maasri Hisham Khogali is an independent consultant with 19 years of experience in a range of humanitarian...

FEX: Report on innovations in CMAM

By Anne Marie Kueter, Claudine Prudhon, Emily Keane and Megan Gayford The implementation of community-based management of acute malnutrition (CMAM) as the standard model of...

FEX: Aid responses to Afghanistan: lessons from previous evaluations

Summary of report1 A review of over 50 formal evaluation reports was conducted by a Development Assistance Committee (DAC) Working party on Aid Evaluation (Organisation for...

en-net: Invitation to Tender for evaluation - of GOAL USAID-funded Food Security Projects

GOAL Syria: Evaluation of Humanitarian Action Terms of Reference 1. Introduction 1.1. Background 2011 witnessed the start of nationwide protests in Syria against the...

FEX: The Need to Improve Administration in Ethical Organisations

Claire Martin & Emmett Murphy Claire Martin is the founder of Crucial, providers of effective administration for ethical organisations. Claire has worked with NGOs in the...

en-net: Consultant for External Evaluation of Tech RRT program

FINAL EXTERNAL EVALUATION
SCOPE OF WORK FOR EXTERNAL EVALUATION OF TECH RRT PROGRAM

I. DESCRIPTION OF FINAL EVALUATION
A. PURPOSE OF THE EVALUATION
The...

FEX: The Syria Needs Assessment Project

By Yves Kim Créac'h and Lynn Yoshikawa Yves Kim Créac'h is currently the Project Lead for the SNAP Project. He is a seasoned humanitarian worker, with 15...

FEX: References for Special Supplement 3

Beatrice, a beneficiary of the CRS seed voucher scheme in Burundi 1. Abdulai A., Barret, C., Hoddinott, J. (2004, June). Does food aid really have disincentive effects? new...

FEX: Food assistance for nutrition: Evidence Summit

By Lindsey Green Ongoing food crises around the world underscore the need for effective food assistance (defined as in-kind food aid and/or cash and voucher programming). As...

FEX: Piloting LQAS in Somaliland

By Tom Oguta, Grainne Moloney and Louise Masese Tom Oguta has been working with FAO/FSAU in the Nutrition Surveillance Project in Somalia as a Nutrition Project Officer for...

FEX: Editorial

A number of the recommendations in the Grand Bargain reported on in the last issue of Field Exchange speak to the need to forge stronger links between humanitarian and...

Close

Reference this page

New quality assurance method for humanitarian projects. Field Exchange 27, March 2006. p17. www.ennonline.net/fex/27/quality